What notices are being sent out to library users?

What was decided upon? (e.g. what has been updated or changed?)

The following notices are being sent out to library users at the following schedules:

  •  “due date reminder” 7 days before the item is due, the email is out at 2am
  • “due today notice” the day when the item is due, that email is out at 5am
  • “overdue reminders” when the item is overdue 8 days, 15 days, and 23 days, those emails are out at 5am
  • “lost to bill notice” when the item is overdue 30 days with a bill statement, emails out at 5am

Why was this decided? (e.g. explain why this decision was reached. It may help to explain the way a procedure used to be handled pre-Alma)

To establish efficient communication with library users

Who decided this? (e.g. what unit/group)

Access Services Group

When was this decided?

At the implementation of the system

Additional information or notes.