Alma set request priority for different type of requests, we used the out-of-box settings during migration, that is Work Orders (cataloging, book repair) are set to Highest, patron requests are Medium in general. When multiple requests are put to the same item, request priority come into play:
- Requests with higher priority will be placed before requests with lower priority
- Requests with the same priority will be placed based on the time the request was made
After a year of implementation, circulation staff encountered few issues with the out-of-box settings, and discussed at Access Services Committee meeting on Sept. 3rd 2019, made the following decisions:
- Should faculty requests have a higher priority?
- don’t think so
- How should request priorities be made?
- Make all request priority: Medium, so all requests will be placed in the order it was made
- “Move temporarily” should have a high request priority, since it is mainly used for Reserve requests
The decision is approved by Alma Systems Group on 9/17/2019, and implemented on 9/18/2019.